GENERAL

The online store reserves the right to modify or revise the terms, and conditions of transactions, prices, and products at any time it deems necessary, without prior notice, through the pages of this online store.

INTELLECTUAL PROPERTY RIGHTS

This online space is the intellectual property of ELEVENKJEWELRY.COM. Any information such as text, images, or graphics available in the online store cannot be used for any commercial purpose unless otherwise specified by law. It is illegal to copy, reproduce, or modify part or all of the content of this website by any means without prior written consent from ELEVENKJEWELRY.COM.

PERSONAL DATA

Customer personal data is used, according to Law 2472/97, solely for the execution and proof of their orders. These data are not transmitted to third parties.

ELEVENKJEWELRY.COM respects your privacy and is fully compliant with the Greek and European GDPR.

This Privacy Statement informs you about the practices we follow to protect your privacy and the choices available to you regarding the collection of information about you and your online activities and how they are used. This statement is readily available from our main page https://elevenkjewelry.com and at the bottom of each page of the ELEVENKJEWELRY.COM website.

In developing the privacy policies and standards of ELEVENKJEWELRY.COM, we follow and take into account all major principles and global frameworks, including the OECD guidelines for privacy protection and cross-border flow, the EU Directive 95/46/EC, the Asia-Pacific Economic Cooperation privacy framework, and the Madrid resolution on international privacy standards.

ELEVENKJEWELRY.COM has also established a set of binding corporate rules, approved by all data protection regulatory authorities in the European Economic Area and Switzerland, effective from June 2011. These rules ensure adequate protection of the personal data of individuals in the European Economic Area during processing by any entity of ELEVENKJEWELRY.COM.

ELEVENKJEWELRY.COM is committed to resolving complaints related to privacy and the collection or use of personal information. ELEVENKJEWELRY.COM further commits to reporting any unresolved privacy complaints from EU citizens or residents concerning transfers of their data under the principles to an independent dispute resolution mechanism.

ELEVENKJEWELRY.COM collects personal information from its visitors/users only when they voluntarily provide it. Personal information refers to details that can be used to identify an individual or contact them, as well as other details concerning that individual. The administrator may use this information for informational purposes or to make suggestions for new offers unless the individual prefers otherwise. The website administrator will not sell, transfer, or disclose personal information to third parties not related to ELEVENKJEWELRY.COM without the visitor/user’s consent, except in compliance with relevant legal requirements and with the appropriate authorities.

OBJECTIVE OF THIS PRIVACY STATEMENT

ELEVENKJEWELRY.COM is an organization with legal entities, business processes, management structures, and technical systems that span across country borders. This privacy statement applies to all Web locations, domains, services, applications, and products owned by ELEVENKJEWELRY.COM, except that a privacy policy or statement about a specific program, product, or service of ELEVENKJEWELRY.COM may supersede or complement this privacy statement.

LINKS TO THIRD-PARTY WEBSITES

ELEVENKJEWELRY.COM may provide links to third-party applications, products, services, or websites for your convenience and information. If you use these links, you will no longer be on the ELEVENKJEWELRY.COM website. ELEVENKJEWELRY.COM does not control these third-party websites or their privacy practices, which may differ from those of ELEVENKJEWELRY.COM. We do not endorse or make any representations about third-party sites. The personal data you choose to disclose or that is collected by these third parties is not covered by ELEVENKJEWELRY.COM’s privacy statement. We recommend that you review the privacy policy of any site with which you interact before allowing the collection and use of your personal information.

ELEVENKJEWELRY.COM may send you informational emails or postal content related to your interests and may also provide social media features that allow you to share information on your social networks and interact with ELEVENKJEWELRY.COM across various social media platforms. Using these features may lead to the collection or sharing of information about you, depending on the feature. We recommend that you review the privacy policies and settings on the social networking sites you interact with to ensure that you understand what information may be collected, used, and disclosed by these sites.

COLLECTION OF PERSONAL INFORMATION

ELEVENKJEWELRY.COM collects, extracts, and uses personal information to better serve you and personalize your experience and interaction with the Company. This collection is done after proper notice and obtaining your consent and with the necessary procedures from the data protection authorities, where required.

ELEVENKJEWELRY.COM may collect personal information from you to complete various transactions, such as:

  • Product or service orders, activations, and registrations
  • Profile creation and user verification
  • Requests for information
  • Subscriptions to marketing or support services
  • Participation in contests or surveys

The types of personal information you may provide include:

  • Contact details, such as name, address, phone number, and email address
  • Other unique information, such as user IDs and passwords, product and service preferences, communication preferences, and corporate contact details from an identified entity within your business (e.g., an IT department member)
  • If you post, comment, express interest, or share personal information, including photos, in any public forum on a ELEVENKJEWELRY.COM location, social network, blog, or other such forum, you should be aware that any information you submit may be read, viewed, collected, or used by other users of these forums and may be used to communicate with you, send unsolicited messages, or for purposes beyond your or ELEVENKJEWELRY.COM’s control. ELEVENKJEWELRY.COM is not responsible for any personal information you choose to submit to such forums.

In addition to the information you provide, ELEVENKJEWELRY.COM may also collect information when you visit any ELEVENKJEWELRY.COM website, web application, or a website “supported by” another company on behalf of ELEVENKJEWELRY.COM, through automated data collection tools, including web beacons, cookies, and embedded web links. These tools collect specific traffic information sent by your browser, such as browser type and language, access times, and the address of the website from which you came. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior through links (i.e., the pages you view, the links you follow, and other actions you take related to ELEVENKJEWELRY.COM websites or supported websites), as well as product information. ELEVENKJEWELRY.COM may also use some of these automated data collection tools for specific email messages and newsletters we send and thus may collect information using these tools when you open the email or click on a link within it. To learn more, see the section on how ELEVENKJEWELRY.COM uses automated data collection tools.

COOKIES POLICY

A “cookie” is a small data file transferred from a website to your computer. ELEVENKJEWELRY.COM and our partnered services send cookies when you browse our website. By accepting our cookies, you grant us access to information about how you use our website, which may be used by us or our partners anonymously to personalize your browsing experience.

The two types of cookies we use are:

  • Session cookies: These do not remain on your computer after you close your browser.
  • Persistent cookies: These remain on your computer until you delete them or they expire.

Most browsers automatically accept cookies, but you can refuse them by adjusting your browser settings.

LIMITATION OF LIABILITY

The online store is not responsible for any further damages that may arise from the execution or non-execution of orders or delays in execution, for any reason. The online store provides no guarantees regarding product availability but undertakes to inform customers of any unavailability. Under no circumstances is the store liable for any civil or criminal damages (direct, special, or consequential, which may include but are not limited to, loss of profits, data loss, lost profits, monetary satisfaction, etc.) suffered by a visitor to the online store or a third party due to causes related to the operation or non-operation of the website or inability to provide services/products/information available through it or due to any unauthorized third-party intervention in products/services/information available via the site. The online store is committed to the accuracy, truthfulness, and completeness of the information provided, both regarding its identity and transactions conducted via the store. The online store is not responsible or liable for any errors resulting from clerical mistakes during the entry of electronic data into the store.

COMPANY IDENTITY

The company is located at Gravias 23, 54645, Thessaloniki

Contact details:

RETURN POLICY

You can return the products of an order within fourteen (14) days from the day of receipt. Return shipping costs are at the customer’s expense. The product must be unused and in its original packaging.

AVAILABILITY

Availability is listed on each product page and depends on demand. In any case, the online store does not accept an order and therefore does not charge if the product is unavailable.

REMINDER OF THE SUPPLIER’S OBLIGATIONS FOR DEFECTIVE PRODUCTS

The customer is entitled, within the legal timeframes and regardless of the right of withdrawal within fourteen (14) days under Law 2251/1994, to exercise their legal rights for defective products, submitting a direct request to ELEVENKJEWELRY.COM.

In the case of a defect, you can contact our company for all necessary instructions and information.

If a product is declared defective by the customer, ELEVENKJEWELRY.COM reserves the right to immediately prompt contact with the relevant technical team to diagnose the product as defective.

Assignment or transfer of rights regarding product defects is excluded.

COMPLAINTS HANDLING POLICY

Our company handles customer complaints with particular care and understanding and ensures solutions are provided as quickly as possible.

AFTER-SALES SERVICE AND COMMERCIAL WARRANTIES

All our products are covered by a warranty, and our staff is available for any issues related to warranty and after-sales service.

TECHNICAL SUPPORT

Technical Support: info@elevenkjewelry.com

PRICES

Prices include VAT, and ownership of the product remains with the business until full payment is made. The listed prices apply to purchases from our online store. The company reserves the right to change prices daily without notice if deemed necessary, within the market and overall business policy.

Visiting the Website implies the unconditional acceptance of the above terms.